Frequently Asked Questions

Kulture Klub and Loyalty Points

How do I join? 

You can become a member of Kulture Klub when you purchase any product from our shop.  You will be asked at the check out if you would like to join.  Simply complete the details needed and you will be registered as a Kulture Klub member!

If you do not want to purchase anything right now, but would like to be part of our Kulture Klub, you can click here to become a member.

How much does Kulture Klub Cost?

You can join for a monthly fee of $9 per month.  This amount will be direct debited each month from your nominated account.  Alternatively you can pay an annual fee of $96.  The payment options are available to you when you register.

Can I cancel at any time?

Kulture Klub has a minimum membership of 3 months.  After the 3 months, you can cancel at any time.  You can cancel by simply emailing your details to [email protected]

What do I get as a Kulture Klub Member?

As a klub member you will receive discounts on our culture starters, our herbal tea range and on books.  There are many more benefits to becoming a Kulture Klub member.  You can learn more about the benefits here.

How do I update my bank account details?

If you need to update any personal information relating to your Klub membership, you can simply email [email protected] and we will ensure your information is updated.

I want to buy a Kulture Klub membership for a family member.  Can I do this?

Yes. We know that a Kulture Klub membership is something that many loved ones would really appreciate.  If you would like to purchase a membership for a family member or loved one, you can contact [email protected] and one of our lovely team members will arrange this for you.

I am having trouble logging in to my Klub account.  What can I do?

If you are having issues logging on to your Klub portal, you can contact us at [email protected] and we will be able to ensure that your access is made available to you.

The discounts are not applying themselves at the checkout.  What can I do?

In this instance you have two options.  You can simply not proceed with the purchase and make contact with us at [email protected] to assist you to ensure you receive your Klub discounts.

Alternatively, you can proceed with the purchase, then notify us with-in 24 hours that you did not receive your klub discount and we will arrange a refund for the discounted amount to be issued to you.

Do I have to be a Kulture Klub member to receive discounts?

Being a member of Kulture Klub is  the best way to ensure that you will receive discounts on cultures, teas and books every single time you buy.

From time to time, we may have sales on our product, but the Klub price will always be less than the sale price.

Can I transfer my Kulture Klub membership to someone else?

Yes you can.  If you paid annually and there are three months or more left on the membership, you can contact us and we will arrange that  the remaining months are allocated to another person that you nominate.  You will need to provide the details of the person whom is receiving the transferred membership.  To do this, you can contact [email protected] to have this arranged.

If you are a klub member with a monthly payment arrangement, it would be best to just simply notify us at [email protected] that you want to end your membership and have your friend or relative create their own membership.

What are Loyalty Points and how do I get them?

Our new loyalty program converts the dollars you spend to points. You can then use your points for in store credit. 

Do I have to be a Kulture Klub member to get loyalty points? 

No, anyone can sign up to our loyalty program, however Klub members earn points 1.5x Faster than a non-member. You can view your points on the Loyalty Point widget, which can be found at the bottom of our home page.

 

 

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